Seeking two full-time, remote
Partner Success Specialists
POSITION OVERVIEW
The Career Leadership Collective (The Collective), home of The National Alumni Career Mobility (NACM) Survey, seeks two (2) full-time, remote Partner Success Specialists to provide communication and project management continuity throughout the campus partner journey with our survey products. The Collective currently offers the following career-related survey services for US colleges and universities:
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NACM 5/10: an annual alumni survey for 5/10 year alumni for campuses and including an annual national report for the field of higher education.
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EMBARK: an annual alumni survey of recent college graduates, which includes a NACM core of questions in order to benchmark with the NACM 5/10 survey.
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Alumni Career Data Refresh: A file matching service to help colleges increase their knowledge rate of alumni career data
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Quick Polls and Insights: The Collective also regularly sends out quick polls and surveys on hot topics in the field of career services.
The successful candidate will be a personable, impeccably detailed, tech-savvy professional who is excited to serve a diverse portfolio of partner campuses engaging in our survey services. They will guide survey partners through the full customer experience of our survey process which involves:
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Onboarding campus partners into our survey technology and project management systems
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Setting-up, administering and providing finishing touches on custom aspects of partner surveys
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Hosting check-in meetings with partners about survey metrics and progress
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Tracking campus progress to ensure survey projects are completed on specific timelines
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Developing new processes and systems for project management, survey administration and data analysis to help scale internal processes.
This position reports the Senior Manager for Career Data and Research
More about The Collective Team
OVERVIEW OF RESPONSIBILITIES
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Work directly with campus partners to administer onboarding, survey set-up, custom survey portal approvals, mid-point check-in meetings, data wrap-up meetings, and special data requests
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Advise clients on custom survey question development, building-out surveys in platform, utilizing survey logic and piping in our survey instrument, creating audience lists, and scheduling messaging
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Assist in preparation of client deliverables such as campus specific reports, dashboards, and data files
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Collaborate with analysts to assist with data projects related to preparing national reports and publications
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Other survey and partner support related project tasks as assigned
REQUIREMENTS
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Bachelor's Degree from an accredited higher education institution
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Track record of roles and/or accomplishments that display:
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Impeccable attention to detail in both tasks and client communications
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Outstanding written and oral communication skills with team members and clients
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Maintaining a positive, empathetic, and professional attitude toward customers at all times
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Ability to answer a high volume client inquiries regularly
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Ability to effectively organize project tasks with internal staff and external customers
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High level of comfort facilitating remote meetings with clients
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PREFERRED QUALIFICATIONS
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Master’s degree from an accredited higher education institution
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Previous work experience in higher education
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Previous work experience in a college or university career center with an understanding of career outcome surveys
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Familiarity with Microsoft office suite with special attention to Excel
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Familiarity with survey design tools and processes (Alchemer, Qualtrics, etc.)
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Comfort with hosting remote meetings via platforms such as Zoom, at home in a fast-paced, ever-changing environment
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Ability to quickly adapt and learn the skills needed to succeed
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Passionate about helping users understand how to utilize data
JOB DETAILS
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Full-time, salaried, exempt from overtime
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Remote
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$48,000 - $55,000 + benefits
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Start date: January 2021
ABOUT THE COLLECTIVE
The Career Leadership Collective is a thought partner and consulting group for colleges and universities globally. We assist upper administrators and career leaders to systemically weave career and future preparation into the fabric of the campus experience.
We Believe:
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Higher education leaders have a moral imperative to intentionally and strategically influence the career development of every student.
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Diversity of thought, experiences, and people are crucial to career services innovation.
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Thoughtful use of career data and trends can transform career outcomes, inclusion, recruitment, retention, and alumni affinity.
We Value:
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Being radically others centered
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Empowering practicality
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Practicing bold curiosity
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Laughing together and enjoying our work
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Identifying and solving problems
IDEAL CANDIDATES
Diversity of thought, experiences, and people are a top value of our company, embedded in all that we do. The Career Leadership Collective is committed to creating a positive, stimulating, thoughtful, and enjoyable working environment for all employees and appreciates unique contributions. The Career Leadership Collective is the leader in higher education career data and hires employees with stellar performance on all levels. The Collective values diverse individuals and applicants, and has a mission to provide equity data to clients and consulting solutions that empower equitable student success.
The Collective seeks individuals who exude:
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HUMILITY: In both processes and relationship connections we are learners, flexible, collaborative, able to take feedback, and open to the best ways of achieving our goals.
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EXCELLENCE: we have and look for grit, drive, smarts, and a track record of superstar work on the specific work we are accomplishing.
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THOUGHTFULNESS: our team loves our clients, we are conscientious regarding great customer service, we are thoughtful about our diversity and equity philosophies and intercultural interactions, and we are all about our mission.
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SOCIAL INTELLIGENCE: we seek maturity, grace, and discernment in our daily business interactions, and are a team of regular advice seekers in order to provide outstanding services to higher education.
Applications are closed for this role
This job description and prospectus has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job.
